KYC-0007 How to Transfer Identity Verification to Another Account?

[Estimated Reading Time: 3 mins]

This article explains how to transfer identity verification from one Bitget account to another, allowing users to move their verification status to a new or alternative unverified account. Once the transfer is completed, the original account will become unverified, and the target account will be verified. Only the KYC information is transferred, while assets, vouchers, and other account data remain unchanged.

Things to know before starting a KYC transfer

Make sure all of the following conditions are met:

• Only personal accounts are supported (institutional accounts are not eligible).

• The original account must be verified for at least 30 days

• Users can only transfer their identity once within a 180-day period.

• Transfers are not allowed if there are any pending P2P orders or advertisements.

• If you’ve completed or canceled a P2P order within the last 72 hours, transfer is not allowed.

• If either account is flagged for behavioral or security violations, the transfer is not permitted.

• The original account must be verified, and the target account must be unverified or failed verification.

How to transfer your KYC

Follow the steps below to transfer your KYC information:

Step 1: Initiate the transfer

1. Go to the Customer Service Console.

2. In the Self-Service section, select Identity Verification.

3. Click Transfer identity verification to begin.

Step 2: Review the transfer notice

1. You will see important conditions and must confirm your understanding before proceeding.

2. If your account does not meet the requirements, a pop-up warning will appear.

Step 3: Enter target account details

1. Enter the email address of the account you want to transfer KYC to.

2. Input the verification code sent to that email.

Step 4: Complete security verification

1. Verify your identity using facial recognition and your Google Authenticator code.

2. Once verification is complete, the system will show “Identity transfer successful.”

What happens to your accounts after KYC transfer

Before starting, please take note of what will happen after the transfer:

• The original account will become unverified and cannot open new orders or receive deposits.

• You can still close existing trades on the original account.

• Withdrawals will be disabled on the original account.

• You can use internal transfer to move assets to the target account.

• You may reopen a Bank Transfer account if needed.

FAQ

1. What are the implications of identity transfer?

After the transfer, your original account becomes unverified and loses access to trading, investment, and deposit features.

2. Can I avoid deleting my account and use KYC transfer instead?

Yes. KYC transfer allows you to migrate identity info without deleting your account. Eligibility is reviewed based on your situation.

3. Why can’t I find this function on the app?

The KYC transfer function is only available on the web version. It is not yet supported in the app.

4. Is there a limit on the number of transfers?

You can only transfer KYC once every 180 days. There is no lifetime limit.

5. Why can't I transfer my KYC to another account?

Common reasons include:

• KYC verification is less than 30 days old.

• Your account is in a restricted state due to platform or security policies.

6. Will I lose my assets after transferring KYC?

No. Assets stay in the original account. But on-chain withdrawals will be disabled. Use internal transfers to move funds to your new account.

7. Can I still operate my account after transferring KYC?

Yes, but with limits. You can log in and close existing trades, but cannot deposit or place new orders.